Shipping Policy

Free Shipping

We offer free standard shipping on all orders. There is no minimum purchase requirement.

Order Processing

Each HO scale model is carefully prepared, inspected, and packaged before shipment. Processing times may vary depending on the product and current order volume.

Once your order ships, you will receive a confirmation email with tracking information when available.

Pre-Launch Products

Any product marked as a pre-launch item is made to order and requires up to 30 days to build before it is ready to ship.

The 30-day build period begins after your order is placed. Shipping transit time is separate and begins once the completed product has been shipped.

When an order contains both pre-launch and ready-to-ship products, the entire order may be shipped together after the pre-launch product is completed.

Shipping Times

Delivery times vary based on your location and the shipping carrier. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or shipped.

Lost or Damaged Orders

Please contact us if your order arrives damaged or appears to have been lost during shipping. Include your order number and photos of any damaged products or packaging so we can review the issue and work toward a resolution.

Questions

For questions about your order or shipping status, please contact us through the contact information provided on our website.